Returns & Exchanges
Please note returns, refunds and exchanges may take up to 3 weeks to process.
For a full refund, please return your online order in its original condition to our main offices in Coventry, UK within 14 days of receiving. This applies to full price, sale and online purchases.
European and International orders can be returned using any trackable postal service and you’ll need to cover the postage costs yourself. To avoid tax and duty charges for returns please provide your courier with the order number, outbound tracking number, and airway bill and note this on the parcel to demonstrate it’s a return purchase to Excel Machine Tools.
You’ll be refunded to your original form of payment.
Allow 5-10 working days for refunded payments to appear in your account.
Please note, we monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.