Back-orders

Items which are marked as only available on ‘back-order’, are items that we do not hold stock of in our Coventry (UK) warehouse, they are delivered directly from our suppliers based in Germany & China.

These items can take some time to reach the UK due to the COVID-19 Pandemic and delays at ports due to new Brexit rules.
Each item usually has a different lead time from our suppliers, which can change regularly.

Before placing a back-order, please call us on 024 76 36 5255 or complete an enquiry on the relevant product page, and we can inform you of delivery times.

Our telephone lines are open Mon-Thursday 9-5pm and Friday 9-4pm
We aim to respond to website enquiries in 48 hours.

We work with several international suppliers, and our stock is imported from Germany and China.

Sometimes our suppliers face stock shortages, due to high demand or delays in shipping deliveries raw materials or production.

Our suppliers are also affected by the Covid-19 Pandemic and new rules regarding international freight due to Brexit, this can mean that stock is not immediately available and will be placed on back-order.

Please call us on 024 76 36 5255 and we can inform you of delivery.

How do I contact you if I have any questions about my order ? 

The easiest way to contact us about your order is to call us on
+44 (0) 24 7636 5255

Customer Service lines are open Mon-Fri 8:30 – 5pm

Alternatively you can email sales@excelmachinetools.co.uk
 

Force Majeure

A “Force Majeure Event” is an event which is beyond the reasonable control and contemplation of Excel Machine Tools Ltd including but not limited to events commonly attributed to act(s) of God, war, riot or civil unrest, malicious damage, compliance with any law or governmental or regulatory order, rule, regulation, or direction, accident, breakdown of plant or machinery, fire, flood, storm, tempest, disease (whether or not classified as an epidemic or pandemic by the relevant governmental authorities at the relevant time), industrial dispute (not involving the personnel of Excel Machine Tools Ltd), and/or any action or inaction of or by any third party supplier on whom the Seller relies for the performance of its own obligations.